1. Go to  C:\Program Files (x86)\Kaspersky Lab\Network Agent\klcsnagtgui.exe


Right click and run as administrator . 


2.  At Network Agent Window. Click on Run klnagchk utility  .



3. Now check Network Agent status and it connection to Server.  


Note : 

 If there is no Network agent service running, the utility will terminate. If the Network agent service is running, the utility will output connection statistics:

  • Ping count – number of attempts to connect to the Administration server
  • Succ. pings – number of successful connection attempts
  • Sync count – number of synchronization attempts
  • Succ. syncs – number of successful synchronization attempts
  • Last ping – last connection date and time




Done .



For more information, please go to this link : https://support.kaspersky.com/us/9292